leadershipwisdom Tag

Opportunities Are Everywhere.

Opportunities surround us every single day—it all depends on how we choose to see them. In a world where new ventures and possibilities emerge almost daily, many still fall into the trap of complaining or adopting a victim mindset, believing opportunities are scarce. The truth is,

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Smile Campaign or Purpose Problem?

I’m often asked if a “smile campaign” can improve service. While well-intentioned, research and experience show that such initiatives may create only a short-term impact. A badge that says “Let’s Smile” might encourage surface-level gestures, but it rarely leads to authentic warmth or sustainable change. What

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