Have you ever noticed how people respond when you ask, “How are you today?” Some say, “I’m okay.” Others say, “Not bad.” But one of our long-serving team members, Sha
An organisation will always rise and grow to the level of its leaders. Let me share a few observations. A large educational institution had its name board broken for more than a ye
I recently spent time reading Sol: My Friend and Adversary by Peter Venison. As someone who has spent much of my career in hospitality, what struck me was that Sol Kerzner did not
Many people think a crisis is a matter of if. The reality is that it is never a question of if—it is always a question of when. Over the past few decades, humanity has faced nume
Exploring the DBS Bank case study was a truly inspiring experience. DBS is far more than a bank — it’s an ecosystem of excellence, a living example of what’s possible when vi
I am never excited when I see someone who wears the most expensive watch or drives the latest car brand. Instead, I find inspiration in people like the Chestnut Seller, whom you ca
How often do you hear the word “new normal”. How would you describe it? Is it what we do post-pandemic COVID19, our behaviours, mindset, the way we move around? This is an inte
When we need help, guidance, support, ideas, suggestions, feedback; who do we ask? What platforms do we use? Who do we usually sit and discuss when we need? How many of us have fri
Ask the next three colleagues you meet today, and chances are they will say they are passionate about their job. Nothing wrong with that, except that saying that you are passionate